vicidial.org

I have a survey campaign setup.

I created an outbound campaign with Survey, when somebody press 1, it directs him to a Call menu, when someone press 1 on Call me, it directs them to an In-Group of my agents, but my agents are not seeing customers number on their screen, they are seeing UID.
Outbound Campaign> Survey> Call Menu > In-Group > Agents

This is how my dialplan is setup:

Code: Select all

exten=>_6548XXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten=>_6548XXXXXXXXXXX,2,Dial(${SIPteleinx}/${EXTEN:},,tToR)
exten=>_6548XXXXXXXXXXX,3,Hangup

Set the Call Handle Method to CLOSER and re test

ambiorixg12 wrote:Set the Call Handle Method to CLOSER and re test

Thanks a lot, that worked

ambiorixg12 wrote:Set the Call Handle Method to CLOSER and re test

Thanks for your previous help

I'm facing another issue.

When I don't have an agent available to receive the call from Inbound, it's disconnecting the call saying, "That is not a valid extension" instead of keeping the customer on hold with Hold Music.

I suggest you open a new thread because this a different issue and also post your ingroup settings