Changing queue music
Posted: Fri Aug 30, 2019 3:28 pmWhen I've so my agents in call and one inbound call us waiting to connect, it will play a music like "your call is very important to us...", How do I change that music for specific in group?
On ingroup setting look for On Hold Prompt Filename [X]
The audio file located on the server to be played at a regular interval when the customer is on hold. Default is generic_hold. This audio file MUST be 9 seconds or less in length. If this prompt is too long, it can cause calls to not be routed properly. We usually recommend not using this feature, and instead putting a periodic audio message within the Music on Hold plan that you have defined for this in-group.
