Press 1. sorry thats not a valid extension
Posted: Thu Oct 03, 2019 1:12 amhello,
i made a press 1 campaign. while doing test calls, i faced some errors. i am trying with my own DID number. i recieved the call in my number, heard voice prompt, and pressed 1. then i heard this voice "sorry thats not a valid extension"
i checked in my astersik log. i can see "Channel 'SIP/LOGIC-000076be' sent to invalid extension: context,exten,priority=default,9999999,1"
I have 2 campaigns. one is for outbound(AUSCamp) - sending calls, second is for inbound(Camp_Inb) - recieving call after press 1.
I have remote agent which is logged in oubound camp.
I have a Ingroup which forwards the call to inbound campaign.
Agents are logged in "inbound campaign"
Installation information
Remote Agnet setting
Survery Setting
Here is my configuration
------------------------------
Carrier setting - Account entry
Here is the Asterisk CLI Log
Please help me to fix this issue
i made a press 1 campaign. while doing test calls, i faced some errors. i am trying with my own DID number. i recieved the call in my number, heard voice prompt, and pressed 1. then i heard this voice "sorry thats not a valid extension"
i checked in my astersik log. i can see "Channel 'SIP/LOGIC-000076be' sent to invalid extension: context,exten,priority=default,9999999,1"
I have 2 campaigns. one is for outbound(AUSCamp) - sending calls, second is for inbound(Camp_Inb) - recieving call after press 1.
I have remote agent which is logged in oubound camp.
I have a Ingroup which forwards the call to inbound campaign.
Agents are logged in "inbound campaign"
Installation information
- Code: Select all
Vicibox 8.1.2 from .iso | VERSION: 2.14-718a BUILD: 190902-0839| SVN Version: 3136 | Asterisk 13.21.1 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Dell PowerEdge CS24-SC | Intel Xeon 5420 |
Remote Agnet setting
Survery Setting
Here is my configuration
------------------------------
Carrier setting - Account entry
- Code: Select all
[LOGIC]
type=peer
dtmfmode=rfc2833
context=trunkibound
disallow=all
allow=ulaw
allow=alaw
username=XXXXX
secret=XXXXX
host=10.10.10.1
port=5060
insecure=port,invite
qualify=yes
Here is the Asterisk CLI Log
- Code: Select all
[Oct 3 10:37:43] -- Called SIP/LOGIC/61270156521
[Oct 3 10:37:43] -- Local/2261270156521@default-00007849;1 is ringing
[Oct 3 10:37:45] > 0x7fc30809cb60 -- Strict RTP learning after remote address set to: 161.202.135.84:10590
[Oct 3 10:37:45] -- SIP/LOGIC-000076be is making progress passing it to Local/2261270156521@default-00007849;2
[Oct 3 10:37:45] > 0x7fc30809cb60 -- Strict RTP switching to RTP target address 161.202.135.84:10590 as source
[Oct 3 10:37:48] -- SIP/LOGIC-000076be answered Local/2261270156521@default-00007849;2
[Oct 3 10:37:48] -- Local/2261270156521@default-00007849;1 answered
[Oct 3 10:37:48] -- Executing [138373@default:1] AGI("Local/2261270156521@default-00007849;1", "agi-VDAD_local_optimize.agi,V0031037 430000430414") in new stack
[Oct 3 10:37:48] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_local_optimize.agi
[Oct 3 10:37:48] -- Channel SIP/LOGIC-000076be joined 'simple_bridge' basic-bridge <3fb855a8-2596-46bf-9808-1b4d65df3b9a>
[Oct 3 10:37:48] -- Channel Local/2261270156521@default-00007849;2 joined 'simple_bridge' basic-bridge <3fb855a8-2596-46bf-9808-1b4d 65df3b9a>
[Oct 3 10:37:48] -- <Local/2261270156521@default-00007849;1>AGI Script agi-VDAD_local_optimize.agi completed, returning 0
[Oct 3 10:37:48] -- Executing [138373@default:2] Wait("Local/2261270156521@default-00007849;1", "2") in new stack
[Oct 3 10:37:48] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 3 10:37:48] -- Channel SIP/LOGIC-000076be left 'simple_bridge' basic-bridge <3fb855a8-2596-46bf-9808-1b4d65df3b9a>
[Oct 3 10:37:48] -- Channel Local/2261270156521@default-00007849;2 left 'simple_bridge' basic-bridge <3fb855a8-2596-46bf-9808-1b4d65 df3b9a>
[Oct 3 10:37:48] == Spawn extension (default, 2261270156521, 2) exited non-zero on 'Local/2261270156521@default-00007849;2'
[Oct 3 10:37:48] -- Executing [h@default:1] AGI("Local/2261270156521@default-00007849;2", "agi://127.0.0.1:4577/call_log--HVcauses-- PRI-----NODEBUG-----16-----ANSWER-----4-----0-----SIP 200 OK)") in new stack
[Oct 3 10:37:48] -- Executing [8373@default:1] AGI("SIP/LOGIC-000076be", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 3 10:37:48] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=AUScamp))
[Oct 3 10:37:48] -- <SIP/LOGIC-000076be>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 3 10:37:48] -- Executing [8373@default:2] Playback("SIP/LOGIC-000076be", "sip-silence") in new stack
[Oct 3 10:37:48] -- <SIP/LOGIC-000076be> Playing 'sip-silence.gsm' (language 'en')
[Oct 3 10:37:48] -- Executing [8373@default:3] AMD("SIP/LOGIC-000076be", "2000,2000,1000,5000,120,50,4,256") in new stack
[Oct 3 10:37:48] -- AMD: SIP/LOGIC-000076be (N/A) (N/A) (Fmt: slin)
[Oct 3 10:37:48] -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLengt h [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Oct 3 10:37:48] -- AMD: Channel [SIP/LOGIC-000076be]. Changed state to STATE_IN_SILENCE
[Oct 3 10:37:49] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 3 10:37:49] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 3 10:37:49] -- <Local/2261270156521@default-00007849;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG----- 16-----ANSWER-----4-----0-----SIP 200 OK) completed, returning 0
[Oct 3 10:37:49] == Spawn extension (default, 138373, 2) exited non-zero on 'Local/2261270156521@default-00007849;1'
[Oct 3 10:37:49] WARNING[24474][C-0000bcd8]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Oct 3 10:37:49] -- Executing [h@default:1] AGI("Local/2261270156521@default-00007849;1", "agi://127.0.0.1:4577/call_log--HVcauses-- PRI-----NODEBUG-----16--------------------)") in new stack
[Oct 3 10:37:49] -- AMD: Channel [SIP/LOGIC-000076be]. Short Word Duration: 20
[Oct 3 10:37:50] -- <Local/2261270156521@default-00007849;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG----- 16--------------------) completed, returning 0
[Oct 3 10:37:50] -- AMD: Channel [SIP/LOGIC-000076be]. Detected Talk, previous silence duration: 300
[Oct 3 10:37:50] -- AMD: Channel [SIP/LOGIC-000076be]. Word detected. iWordsCount:1
[Oct 3 10:37:50] -- AMD: Channel [SIP/LOGIC-000076be]. Changed state to STATE_IN_SILENCE
[Oct 3 10:37:50] > 0x7fc30809cb60 -- Strict RTP learning complete - Locking on source address 161.202.135.84:10590
[Oct 3 10:37:50] -- AMD: Channel [SIP/LOGIC-000076be]. Detected Talk, previous silence duration: 320
[Oct 3 10:37:50] -- AMD: Channel [SIP/LOGIC-000076be]. Short Word Duration: 40
[Oct 3 10:37:53] -- Executing [8373@default:4] AGI("SIP/LOGIC-000076be", "VD_amd.agi,8373") in new stack
[Oct 3 10:37:53] -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Oct 3 10:37:53] -- <SIP/LOGIC-000076be>AGI Script VD_amd.agi completed, returning 0
[Oct 3 10:37:53] -- Executing [8373@default:5] AGI("SIP/LOGIC-000076be", "agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB-----V003103743 0000430414") in new stack
[Oct 3 10:37:53] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Oct 3 10:37:53] -- <SIP/LOGIC-000076be> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Oct 3 10:37:53] -- <SIP/LOGIC-000076be> Playing 'aus.slin' (escape_digits=1234567890*#) (sample_offset 0) (language 'en')
[Oct 3 10:38:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 3 10:38:01] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 3 10:38:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 3 10:38:03] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 3 10:38:06] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 3 10:38:06] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 3 10:38:12] DTMF[24481][C-0000bcd7]: channel.c:4124 __ast_read: DTMF begin '1' received on SIP/LOGIC-000076be
[Oct 3 10:38:12] DTMF[24481][C-0000bcd7]: channel.c:4128 __ast_read: DTMF begin ignored '1' on SIP/LOGIC-000076be
[Oct 3 10:38:12] DTMF[24481][C-0000bcd7]: channel.c:4038 __ast_read: DTMF end '1' received on SIP/LOGIC-000076be, duration 240 ms
[Oct 3 10:38:12] DTMF[24481][C-0000bcd7]: channel.c:4108 __ast_read: DTMF end passthrough '1' on SIP/LOGIC-000076be
[Oct 3 10:38:12] -- <SIP/LOGIC-000076be>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Oct 3 10:38:12] -- Executing [147*021*109*110*9999999@default:1] Goto("SIP/LOGIC-000076be", "default,9999999,1") in new stack
[Oct 3 10:38:12] -- Goto (default,9999999,1)
[Oct 3 10:38:12] -- Channel 'SIP/LOGIC-000076be' sent to invalid extension: context,exten,priority=default,9999999,1
[Oct 3 10:38:12] -- Executing [i@default:1] Playback("SIP/LOGIC-000076be", "invalid") in new stack
[Oct 3 10:38:12] -- <SIP/LOGIC-000076be> Playing 'invalid.gsm' (language 'en')
[Oct 3 10:38:16] -- Executing [i@default:2] Hangup("SIP/LOGIC-000076be", "") in new stack
[Oct 3 10:38:16] == Spawn extension (default, i, 2) exited non-zero on 'SIP/LOGIC-000076be'
[Oct 3 10:38:16] -- Executing [h@default:1] AGI("SIP/LOGIC-000076be", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG----- 16--------------------SIP 200 OK)") in new stack
[Oct 3 10:38:16] -- <SIP/LOGIC-000076be>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16------------------ --SIP 200 OK) completed, returning 0
[Oct 3 10:38:18] == Manager 'sendcron' logged on from 127.0.0.1
Please help me to fix this issue