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I am uploading leads in the lists but after that it is not appearing in the hopper

Did you verify the setting on that campaign, like call time and any other setting that could affect the dialing ?

MALUK wrote:I am uploading leads in the lists but after that it is not appearing in the hopper

PLEASE Check your campaign settings, check the Call Time, the hopper Level ( try to Force reset Hopper level) and also how did upload your leads.? Worst case possible the Vicidial LIsts tables are corrupted you need to fix it

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Changed the

Minimum Hopper Level: 1

Will that do it?

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I am back to square one.
After running correct yesterday, campaign ran out of leads.
This is a test campaign with very few leads.
I load 3 new ones and now I am stuck on having leads but not in the dial hopper.

This campaign has 3 leads to be dialed in those lists - HIDE

This campaign has 0 leads in the dial hopper

Please advise.

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WEIRD -- The hopper got filled with the 8 leads "to be dialed" but after a long time more than 120 seconds as expected. Probably 1 1/2 hour after leads to be dialed where available it were moved into the hopper, and I am inside of my campaign time.

> > > > > > > > > > > Question 3: Any input on this behavior?

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ruben23 wrote:

MALUK wrote:I am uploading leads in the lists but after that it is not appearing in the hopper

PLEASE Check your campaign settings, check the Call Time, the hopper Level ( try to Force reset Hopper level) and also how did upload your leads.? Worst case possible the Vicidial LIsts tables are corrupted you need to fix it

Marcelo Here

- ViciBox v.9.0.0 190913-1108 * Released on Friday the 13th during a full moon. So spooky, much wow! |Vicidial 2.14-588c BUILD 190925-1346 | Asterisk 13.27.0-vici | Linux version 4.12.14-lp151.28.16-default | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Xeon(R) CPU E5-2450 0 @ 2.10GHz

I have a similar issue but it relates to LEAD RECYCLING WITHIN THIS CAMPAIGN:

This is a TEST campaign, very little amount of leads.

My configuration on LEAD RECYCLING is:

STATUS ATTEMPT DELAY ATTEMPT MAXIMUM LEADS AT LIMIT ACTIVE
A 120 10 0 Y
AA 120 10 0 Y
CALLBK 120 10 0 Y
CBHOLD 120 10 0 Y
NA 120 10 0 Y
NEW 120 10 0 Y

Status withing active list is:

STATUSES WITHIN THE ACTIVE LISTS FOR THIS CAMPAIGN: - HIDE STATUS STATUS NAME CALLED NOT CALLED DIALABLE PENETRATION
AA Answering Machine Auto 3 0 0 0%
CALLBK Call Back 0 6 6 0%
CBHOLD Call Back Hold 2 0 0 0%
DEC Declined Sale 10 0 0 0%
DROP Agent Not Available 2 0 0 0%
NI Not Interested 1 0 0 0%
SUBTOTALS 18 6
TOTAL 24 6 0%

> > > > > > Question 1: Although CALLBK is configured at my LEAD RECYCLING it has not been called or put on the hopper, why?

Campaign shows:

This campaign has 6 leads to be dialed in those lists - HIDE

This campaign has 0 leads in the dial hopper


> > > > > > > > > Question 2: I am on a conundrum here, Agent cannot login because of "Sorry, there are no leads in the hopper for this campaign," and no leads get into the hopper. What can I do?

Please advise.