vicidial.org

Hello,
Installation Method: Scratch Install on centos 6.9 final, method followed (Document provided by Ray Solomon. Asterisk version 11.22.0-vici). 1x Dedicated Server from Oneprovider.
Server Specs;
CPU 2x Intel Xeon E5-2620 - 2 GHz - 6 core(s)
RAM
128GB - DDR4
STORAGE
3x 120GB (SSD SATA)
BANDWIDTH
Unmetered @ 1Gbps
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Hello experts, I have recently migrated database from a running server to a new server. (Both server specs and installation method is same). I followed all the steps required to get things going on the new server as i have done this a lot of times previously without facing any major issues and everything seems to start smoothly after migration. But this time things are acting a bit wierd. Initially everything seems to be normal like i can login, i'm also able to register the carrier, get the softphone online and also able to dial manual calls via Eyebeam registered to a vicidial phone ext to thension. The weirdness starts when we login to the campaign I see calls connecting and going into the survey but then nothing happens, like I am not able to see a single call entering the survey or the call menu(IVR). The call flow is like number gets answered enters the 8373 survey where it plays sip-silence for 1 second and enters a call menu where it gets the treatment, hears the recording and follows the instructions. Now the point is when the call enters the 8373 survey i see it on the asterisk console but unable to see any calls in survey or IVR on Realtime screen. I tried Predictive Dialer extension 8369 and 8368 still i dont see any LIVE calls towards the available agent. below is a snippet from asterisk.

[Oct 11 02:27:06] -- Executing [8368@default:1] Playback("SIP/usa-0000021a", "sip-silence") in new stack
[Oct 11 02:27:06] -- Executing [h@default:1] AGI("Local/52317619256919696@default-0000025f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----20-----0") in new stack
[Oct 11 02:27:06] -- <SIP/usa-0000021a> Playing 'sip-silence.gsm' (language 'en')
[Oct 11 02:27:06] > 0x7f83ac016d40 -- Probation passed - setting RTP source address to 216.221.155.204:59578
[Oct 11 02:27:07] -- Executing [8368@default:2] AGI("SIP/usa-0000021a", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 11 02:27:07] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=EBP3))
[Oct 11 02:27:07] -- <SIP/usa-0000021a>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 11 02:27:07] -- Executing [8368@default:3] AGI("SIP/usa-0000021a", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Oct 11 02:27:07] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Oct 11 02:27:07] -- <SIP/usa-0000021a>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Oct 11 02:27:07] -- Executing [8368@default:4] AGI("SIP/usa-0000021a", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Oct 11 02:27:07] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Oct 11 02:27:07] -- <SIP/usa-0000021a>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Oct 11 02:27:07] -- Executing [8368@default:5] Hangup("SIP/usa-0000021a", "") in new stack
[Oct 11 02:27:07] == Spawn extension (default, 8368, 5) exited non-zero on 'SIP/usa-0000021a'
[Oct 11 02:27:07] -- Executing [h@default:1] AGI("SIP/usa-0000021a", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct 11 02:27:07] -- <SIP/usa-0000021a>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 11 02:27:08] -- <Local/52317619256919696@default-0000025f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --20-----0 completed, returning 0

can u please help me rectify this issue or identify what is making the calls hangup? above snippet is when i switched it to ext 8368 to make any available call land on the agent but nothing happened instead the voip minutes are being used like normal but i dont know where the calls are going or whats wrong. please get me a fix or advice for this as its really urgent. THanks.

This is really disappointing, I was seeking support from any expert around as i get a lot of answers to my questions just by visiting this forum. I'm afraid I mentioned everything in detail to my issue which i'm facing in a production environment but all I have got in 2 days is (views) increasing and not a single reply. I can always redo the server or database from scratch and create all users/campaigns etc manually but i'll lose all lists reports everything thats y i always import the database on the new server without any issues. this is the first time i'm getting such issue.

Most people using VICIdial don't use CentOS(we don't recommend using it at all, VICIbox is much more widely supported and is more stable).
Most people installing new VICIdial clusters are using Asterisk 13(we don't recommend using Asterisk 11, there are several serious issues with it and it is unsupported by Digium)
You have also not posted any agiout logfile output when the AGI scripts run.

These are the most likely reasons nobody has responded to you. That and the fact that this is free support and nobody is obligated to help anyone on here. Those of us that do use our free time to help people out.

ok thanks.