Agent Editing of Call Backs for Agent entries.
Posted: Mon Oct 21, 2019 6:43 pmHi Marcelo here.
- ViciBox v.9.0.0 190913-1108 * Released on Friday the 13th during a full moon. So spooky, much wow! |Vicidial 2.14-588c BUILD 190925-1346 | Asterisk 13.27.0-vici | Linux version 4.12.14-lp151.28.16-default | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Xeon(R) CPU E5-2450 0 @ 2.10GHz
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Is this still the rule?
Re: Agent Editing Lead Info and Callbacks
Postby blackbird2306 ยป Sat Mar 17, 2018 7:51 am
Yes and no. It's not possible to edit lead data from agent mask without calling this lead. But a way around / hack:
1. search for desired lead from agent mask (make sure it is allowed in settings)
2. press dial button
3. press preview call
4. make all your changes first before you call (make sure it is allowed in settings)
5. press DIAL LEAD and immediately HANGUP before call is initiated in system
viewtopic.php?f=4&t=38151
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I am wondering if the CALLBACACK FOR AGENT page accepts AGENT editing of any record listed? I want my agent to be able to reschedule their appointment.
Please advise
Many thanks
Marcelo
- ViciBox v.9.0.0 190913-1108 * Released on Friday the 13th during a full moon. So spooky, much wow! |Vicidial 2.14-588c BUILD 190925-1346 | Asterisk 13.27.0-vici | Linux version 4.12.14-lp151.28.16-default | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Xeon(R) CPU E5-2450 0 @ 2.10GHz
*************** Editing after posting ********************
Is this still the rule?
Re: Agent Editing Lead Info and Callbacks
Postby blackbird2306 ยป Sat Mar 17, 2018 7:51 am
Yes and no. It's not possible to edit lead data from agent mask without calling this lead. But a way around / hack:
1. search for desired lead from agent mask (make sure it is allowed in settings)
2. press dial button
3. press preview call
4. make all your changes first before you call (make sure it is allowed in settings)
5. press DIAL LEAD and immediately HANGUP before call is initiated in system
viewtopic.php?f=4&t=38151
*************************** END of Editing after posting ********************************************************************
I am wondering if the CALLBACACK FOR AGENT page accepts AGENT editing of any record listed? I want my agent to be able to reschedule their appointment.
Please advise
Many thanks
Marcelo