Lead Recycling Behaving Bad
Posted: Tue Oct 29, 2019 7:20 pmMarcelo Here
- ViciBox v.9.0.0 190913-1108 * Released on Friday the 13th during a full moon. So spooky, much wow! |Vicidial 2.14-588c BUILD 190925-1346 | Asterisk 13.27.0-vici | Linux version 4.12.14-lp151.28.16-default | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Xeon(R) CPU E5-2450 0 @ 2.10GHz
It looks like the AST_VDhopper.pl is not pulling all my recyclable leads, like A(Agent Answering Machine) nor NEW.
STATUS ATTEMPT DELAY ATTEMPT MAXIMUM
A 120 10 <<<<<<<< this is 120 seconds just for the sake of testing, and quick recycling.
NEW 120 10
Although having leads on these two categories, as the campaign has almost 500 NEW leads, they do not get fed to the hopper.
If I move them to CALLBACK status they get recycled.
Minimum Hopper Level: 5 <<<<<<<< At this moment. I have put it up to 100 and did not work as well.
Please advise.
Many thanks in advance.
********************* Commands output ****************
FYI: This campaign has 492 leads to be dialed in those lists
vicibox9:/var/log/astguiclient # /usr/share/astguiclient/AST_VDhopper.pl -q --debug --campaign=QWERTY
----- DEBUG -----
TIME DEBUG: -5.00|-4|1| GMT: 21:14
SELECT list_id FROM vicidial_lists where ( ( (active='N') or ( (active='Y') and (expiration_date < "2019-10-29") ) ) and (campaign_id IN('QWERTY') ) );Inactive Lists: 0
CALLBACK HOLD: 0|SELECT count(*) FROM vicidial_callbacks where callback_time <= '2019-10-29 17:14:31' and status='ACTIVE' and campaign_id IN('QWERTY') ;|
hopper DNC count: 0
---------------Auto Hopper Level Enabled For QWERTY---------------------
Number of Agents = 0
Number of Paused Agents = 0
Auto Dial Level = 1
Dial Timeout = 60
Dial Timeout Multiplier = 1
Auto Hopper Multipier = 1
Minimum Hopper Level = 1
Auto Hopper Level Adjustment = 0
Final Hopper Level = 1
CAMPAIGNS TO PROCESSES HOPPER FOR: 1|0
VLC Dup Check Live Calls: 0|0|0
Starting hopper run for QWERTY campaign- GMT: 24hours HOPPER: 1 ORDER: DOWN|N|LEAD_DESCEND
hopper READY count: 1
Processing GMT for list 101
campaign lists count ACTIVE:1 | TOTAL:1
hopper DONE cleared: 0E0
hopper GMT BAD cleared: 0E0
no lead filter defined for campaign: QWERTY
drop lockout time 24(86400) defined for QWERTY
leads to call count: 492
NO SHUFFLE-NEW-LEADS INTO HOPPER DEFINED FOR LEAD ORDER
SUMMARY: 1 campaigns
QWERTY 492 1 1
DONE. Script execution time in seconds: 0
- ViciBox v.9.0.0 190913-1108 * Released on Friday the 13th during a full moon. So spooky, much wow! |Vicidial 2.14-588c BUILD 190925-1346 | Asterisk 13.27.0-vici | Linux version 4.12.14-lp151.28.16-default | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Xeon(R) CPU E5-2450 0 @ 2.10GHz
It looks like the AST_VDhopper.pl is not pulling all my recyclable leads, like A(Agent Answering Machine) nor NEW.
STATUS ATTEMPT DELAY ATTEMPT MAXIMUM
A 120 10 <<<<<<<< this is 120 seconds just for the sake of testing, and quick recycling.
NEW 120 10
Although having leads on these two categories, as the campaign has almost 500 NEW leads, they do not get fed to the hopper.
If I move them to CALLBACK status they get recycled.
Minimum Hopper Level: 5 <<<<<<<< At this moment. I have put it up to 100 and did not work as well.
Please advise.
Many thanks in advance.
********************* Commands output ****************
FYI: This campaign has 492 leads to be dialed in those lists
vicibox9:/var/log/astguiclient # /usr/share/astguiclient/AST_VDhopper.pl -q --debug --campaign=QWERTY
----- DEBUG -----
TIME DEBUG: -5.00|-4|1| GMT: 21:14
SELECT list_id FROM vicidial_lists where ( ( (active='N') or ( (active='Y') and (expiration_date < "2019-10-29") ) ) and (campaign_id IN('QWERTY') ) );Inactive Lists: 0
CALLBACK HOLD: 0|SELECT count(*) FROM vicidial_callbacks where callback_time <= '2019-10-29 17:14:31' and status='ACTIVE' and campaign_id IN('QWERTY') ;|
hopper DNC count: 0
---------------Auto Hopper Level Enabled For QWERTY---------------------
Number of Agents = 0
Number of Paused Agents = 0
Auto Dial Level = 1
Dial Timeout = 60
Dial Timeout Multiplier = 1
Auto Hopper Multipier = 1
Minimum Hopper Level = 1
Auto Hopper Level Adjustment = 0
Final Hopper Level = 1
CAMPAIGNS TO PROCESSES HOPPER FOR: 1|0
VLC Dup Check Live Calls: 0|0|0
Starting hopper run for QWERTY campaign- GMT: 24hours HOPPER: 1 ORDER: DOWN|N|LEAD_DESCEND
hopper READY count: 1
Processing GMT for list 101
campaign lists count ACTIVE:1 | TOTAL:1
hopper DONE cleared: 0E0
hopper GMT BAD cleared: 0E0
no lead filter defined for campaign: QWERTY
drop lockout time 24(86400) defined for QWERTY
leads to call count: 492
NO SHUFFLE-NEW-LEADS INTO HOPPER DEFINED FOR LEAD ORDER
SUMMARY: 1 campaigns
QWERTY 492 1 1
DONE. Script execution time in seconds: 0