vicidial.org

I have set the Scheduled Callbacks Useronly Move Minutes to 20160 minutes to shift the callback only's to anyone callbacks. Today i had several reps tell me that a lot of there callback have vanished. I am checking in the database in the vicidial_callbacks

SELECT * from vicidial_callbacks WHERE USER = '*****' ORDER BY callback_time asc

and vicidial_callback_archive

SELECT * from vicidial_callbacks_archive WHERE USER = '******' AND callback_time between '2019-10-14' AND CURDATE()


the only callback times that i see that are left in several reps callbacks is today date and yesterday and future dates. am i querying the wrong field?


It seems like this feature is not removing things that are 2 weeks old but 2 days old. Is this feature in minutes or seconds?

There is a log for these events ($PATHlogs/teod.$year-$mon-$mday) if (keepalive -teod) logging is active. The log entry will begin with "Callback USERONLY old moved:"