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Hi, I tried to use external_pause to pause the agent and execute pause_code api after it. the first one work and a pause code page appeared for code selection but when the second api execute it pop-up"ERROR: pause_code error - agent is not paused" Please let me know where i miss..

VERSION: 2.14-695a
BUILD: 181116-1133
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Your pause code must not initiate until after the "pause" completes its task. In javascript, this means awaiting the response from the AJAX request and executing AFTER the return in the return function. If you just send one after the other, it'll always fail.

Hi, thanks for the info.. will do that.