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Hello all,

What would be the easiest way to redial a number after dispositioning it?

Let's say agent is in a call received by autodialing, then by any reason, the call gets disconnected. Agent has to dispo the call, but he wants to redial the same number immediately to complete the transaction.

I can't use lead recycling because any agent could receive the redialed call, and using a regular callback takes "too much time" to fill the date and time.

I guess I could use the Agent Dispo URLs to call a script which in turn uses the Agent API to manually dial the number again, but maybe there's an easier option which I'm unaware of?

Regards.

Dispo URL and sending the call to an AGENTDIRECT INGROUP would be great, other method is use call history on the agent screen to dial manually the number

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

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Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Sending to agentdirect would fail as the call has already terminated (sorry ambiorix12). But I like your concept of a dispo url. You could just create a special dispo meaning "get this call back!" (perhaps RECALL) and set the dispo url to use the agent API to manual-redial so the lazy agent doesn't have to do the work. These marvelous time-saving devices can actually perform menial tasks for us so we can be lazy (or concentrate on sales).

Hi.

The simplest method that our agents use is to dispo the call as CALLBK and to set an immediate USERONLY callback. They can go into their callbacks and redial from there.

Roger

Oops. Just trying to help (and doing it during an all night DB repair and optimize session). How do you delete a post!?

We all try, and we all skim a little too much sometimes. Keep helpin' out.