Issue in Survey Campaign

[mubeen]

Hi,

I'm creating a survey campaign such that press 1 if you are satisfied, press 2 if you are not satisfied, press 0 if you want to talk to an agent.
I'm facing 2 problems here

1. IVR is being played before call is even picked up (can this be carrier issue, may be he is doing FAS?)
2. When client press any digits I mentioned in "Survey DTMF Digits" call is being passed to agent, how can I configure that digits 1 and 2 are pressed, they are logged and call hangup whereas when 0 is pressed call is being passed to agent

[williamconley]

Create a new campaign.
Change JUST the routing extension to the survey number.
TEST. Be sure that pressing 1 and 2 result in democrat or republican in the appropriate field on the lead and that the call is transferred to an agent in either case.
Make ONE change: For instance, change 1 to Satisfied.
TEST again to be sure that one change "stuck" and nothing else is broken. If something IS broken: Change back and be sure it goes back to that last successful test (ie: you didn't change some other setting by accident).
Make ONE more change. Test again.
Keep following that pattern.
Eventually you'll be where you want to be without paying anyone $$.

PS: If it turns out the feature doesn't do what you want, you can always bounce the call to a Call Menu which will give you MUCH more flexibility.