Understanding AGENT LOG RECORDS FOR THIS LEAD

[IanGP]

Hi All,
Asterisk 13.21.1-vici
VERSION: 2.14-697a
BUILD: 190121-2019

Please help me understand the AGENT LOG RECORDS FOR THIS LEAD information:

Code: Select all

AGENT LOG RECORDS FOR THIS LEAD:
#   DATE/TIME                CAMPAIGN     TSR   PAUSE  WAIT TALK DISPO   STATUS   GROUP   SUB
1   2020-02-05 09:23:42   GEN***   agent8225   13   4   0   29             SALE     GEN***     LOGIN
2   2020-02-05 09:07:36   GEN***   agent8225   964   0   0   0                         GEN***   
3   2020-02-04 09:10:44   GEN***   agent8225   361   4   29   10                N     GEN***     BATH
4   2020-02-03 08:53:42   GEN***   agent8210   0   4   32   4                N     GEN***     ANDIAL
5   2020-02-03 08:52:46   GEN***   agent8210   2   4   48   2           ALTNUM     GEN***


That Pause time, is that before or after a call?
See very long timeframes on records 2 and 3.

And on this particular call, we've lost a recording.

TIA

IanGP

[edited by williamconley - code instead of quote - for legibility]

[williamconley]

Please remember to post your installer with version, too.

Pause time is before the talk time, so is wait. In fact, they are in order. Pause, wait for a call, talk, then dispo. Then the record is written and a new one created. And yes, it would appear 8225 sat around a lot between calls.