Press 1 campaign not going to agent
Posted: Wed Mar 04, 2020 2:38 pmHi,
I am trying to setup a press 1 campaign but for some reason I am unable to route call to agent after customer presses 1. It always goes to External number setup under remote agents. Survey method is set to Agent_Xfer. Any idea please?
VERSION: 2.14-738a
BUILD: 200210-1628
I am trying to setup a press 1 campaign but for some reason I am unable to route call to agent after customer presses 1. It always goes to External number setup under remote agents. Survey method is set to Agent_Xfer. Any idea please?
VERSION: 2.14-738a
BUILD: 200210-1628