Hi This might seem like a random question.
Wrt an incoming call there is a record option under DID, In-group and Campaign. Which one of those options take precedence when recording an incoming call?
VERSION: 2.14-719a
BUILD: 190930-2110
ast: 11.25-vici
Vicidial recording priority
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Vicidial recording priority
by SPAMSAM » Thu Mar 19, 2020 2:31 pm
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Re: Vicidial recording priority
by mflorell » Fri Mar 20, 2020 8:43 am
The DID recording is separate from In-Group or Campaign. So you can actually have a DID-initiated recording running at the same time as recording based around an agent session initiated by the in-group/campaign. As for in-group/campaign recording settings, for inbound calls the in-group setting will take priority.
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