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eyebeam not registering

PostPosted: Tue Apr 28, 2020 3:10 pm
by rameez.amjad4
Good Day,
I have installed vicibox 9.0.1 successfully installed every thing and webrtc.
Issue i am facing i have to register 3 phones via eyebeam for my agents they will not be using webrtc and those phones are not registering , i have tried it on VPN too but phones are not registering.
How can i register sip phone on eyebeam or xlite when webrtc is activated on my server.
And my firewall is active with drop zone, please update, Thanks.

Version: 2.14b0.5
SVN Version: 3236
DB Schema Version: 1595
DB Schema Update Date: 2020-04-27 21:50:27
Password Encryption: DISABLED - S1 - C1
Auto User-add Value: 101
Recording Prompt Count: 0
Install Date: 2020-04-27
Phone Codes: 1095 - 42670 - 0 - 0 - 0 - 0 - 0
Today System Stats: 14 - 0 - 4 - 13 - 4 - 1

Re: eyebeam not registering

PostPosted: Tue Apr 28, 2020 3:10 pm
by rameez.amjad4
This is error on eyebeam:

Registration Error 408: Request Timeout

Re: eyebeam not registering

PostPosted: Tue Apr 28, 2020 3:24 pm
by carpenox
try opening port 5060

Re: eyebeam not registering

PostPosted: Tue Apr 28, 2020 3:31 pm
by rameez.amjad4
yes i did opened port 5060 in firewall

firewall-cmd --zone=drop --permanent --add-port=5060/tcp

???

Re: eyebeam not registering

PostPosted: Tue Apr 28, 2020 3:33 pm
by rameez.amjad4
but same error

Registration Error 408: Request Timeout

i am using hotspot shield VPN , eyebeam still not registering.

Re: eyebeam not registering

PostPosted: Tue Apr 28, 2020 4:19 pm
by carpenox
its UDP not TCP

Re: eyebeam not registering

PostPosted: Tue Apr 28, 2020 5:22 pm
by carpenox
I take it that worked since you never responded?