Custom Caller id on softphone

[juliano]

Hello, everyone.

Fist, my VicidiaBox specs:
Vicibox 8.1.2 from .iso | Vicidial 2.14.-711a Build 190607-1525 DB Schema 1571 | Asterisk 13.21.1-vici | Single Server | No Extra Software After Installation | Dell 1950 |
| Intel Xeon X5355 2.66GHz - 8 Cores | 16 GB RAM | 300GB SAS 10K

We'll provide a voip service for our customers so we going to call for theirs leads and when we call to then, the caller id must be from their customer number.

My voip provider allow us to choose any caller id. We know on Vicidial Agent on manual call you can change the caller id but we won't to use it because won't be a campaing.

We want to use a softphone like Zoiper5. We already install it, and change the "Caller ID Name" on it, but doesn't works. Anyone here know a solution for softphone? Thank you, stay safe.

[williamconley]

1) Good job posting your specs.

2) WHY won't it be a campaign call? You have a Vicidial server and don't want to use it as a dialer? Why? (Similar to having a car, but taking your bicycle instead when going on trips over 10 miles ... and asking for advice on how to get there quicker! lol). To be clear: The functionality for "which caller ID should I use? Options: Campaign, Agent, Customer", would resolve your issue merely by choosing "customer caller ID" for 3-way calls.

3) The soft phone is making a call. Is that call direct to your customer's asterisk server? Or is that call through your asterisk server and from there going through a carrier and from there going to the client's carrier and from there going to the client's asterisk server and from there going to the client's local agent? The path of the call is important when setting caller ID namd and/or caller ID number.

[ambiorixg12]

As your re calling directly from the softphone would be good consult with your carrier what SIP header they use to set the caller id

FROM header

Remote Party ID

P-Asserted-Identity

After that you can user CALLERID(num) function to set you cli on the dial plan or set the cli using the fromuser parameter on the carrier config

[juliano]

1) Good job posting your specs.

2) WHY won't it be a campaign call? You have a Vicidial server and don't want to use it as a dialer? Why? (Similar to having a car, but taking your bicycle instead when going on trips over 10 miles ... and asking for advice on how to get there quicker! lol). To be clear: The functionality for "which caller ID should I use? Options: Campaign, Agent, Customer", would resolve your issue merely by choosing "customer caller ID" for 3-way calls.

3) The soft phone is making a call. Is that call direct to your customer's asterisk server? Or is that call through your asterisk server and from there going through a carrier and from there going to the client's carrier and from there going to the client's asterisk server and from there going to the client's local agent? The path of the call is important when setting caller ID namd and/or caller ID number.

Hello, Thank for the reply! We'll use the Vicidial, I convinced my team members that this the best options. So, my leads will not be import to Vicidial for now, so I wanted simple dial for them with custom CallerID that my agent will choose based on my customers phone number. I already choosed in the Campaign in the options "3-Way Call Outbound CallerID" "Customer" but when the agent star the call, the callerid not change, appears the caller id from the dialplan.
Thanks!!

[juliano]

As your re calling directly from the softphone would be good consult with your carrier what SIP header they use to set the caller id

FROM header

Remote Party ID

P-Asserted-Identity

After that you can user CALLERID(num) function to set you cli on the dial plan or set the cli using the fromuser parameter on the carrier config

Hello, Thanks for the reply. I'll use the Vicidial instead, because we have a lot of differents numbers to set as caller id!

[juliano]

Hello
I need a solution that the agent change the caller id on agent screen, without it need to change in campaign settings.

[carpenox]

you can set the DID per user....

[ambiorixg12]

Thise are the option you have for manual dial caller id

Manual Dial CID
This defines whether an agent making manual dial calls will have the campaign callerID settings used, or their agent phone callerID settings used.

Default is CAMPAIGN.

If the Use Custom CID campaign option is enabled or the list Campaign CID Override setting is used, this setting will be ignored. If the AGENT_PHONE_OVERRIDE option is used, it will override all other CID settings for manual dial calls placed from this campaign.