We have been running a campaign for a few months without issue, however the other day we started to have issues with some agents not being able to transfer a call if they had manually dialed the number. Also, in the Agent Real Time screen, it shows the MANUAL calls as "white" and not purple as the others. And the agents are telling me this is is happening with CALLBACKs.
Centos7 scratch install. Dual 6core cpu
VERSION: 2.14-738a
BUILD: 200210-1628
Manual Dial and Transfer issues
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Manual Dial and Transfer issues
by GenXOutsourcing » Wed Jun 10, 2020 1:02 pm
Built too many to count, Centos7 Scratch install, Opensuse Scratch install, Centos8 Scratch install, etc.
Dual 8 core/32gb RAM/500gb SSDs
SVN Version:3440
VERSION: 2.14-812a
genxoutsourcing.com
Dual 8 core/32gb RAM/500gb SSDs
SVN Version:3440
VERSION: 2.14-812a
genxoutsourcing.com
- GenXOutsourcing
- Posts: 120
- Joined: Sun Sep 22, 2019 12:53 am
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