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Force Agent to Ready Status
Posted:
Tue Jun 16, 2020 3:25 amby ramizuabhalim
Hi Support,
Sorry im still newbies in Vicidial
If possible we can force status agent to not ready status to ready status from Supervisor level?
This is for Inbound_Man.
Thanks in advance
Re: Force Agent to Ready Status
Posted:
Tue Jun 16, 2020 5:11 amby carpenox
Timeclock enforce can do this where they can't get into pause without manager pause codes
Re: Force Agent to Ready Status
Posted:
Sun Oct 11, 2020 10:22 pmby ramizuabhalim
Hi Carpenox,
Thank for reply. May I know how to set timeclock to change the status? Is there seems like we are forcing unavailable status to idle?
Re: Force Agent to Ready Status
Posted:
Mon Oct 12, 2020 3:50 amby Kabis
Use Pause codes with manager apporoval. So You agents if need to go pause means, you have to appove in physical then only the can go to pause. Else they will be in ready status while they are logged in in.
Re: Force Agent to Ready Status
Posted:
Tue Oct 13, 2020 11:21 amby ccabrera
@ramizuabhalim you can use the Agent API to achieve this. I once had a client who requested this, so what I did was to set up a cron job which would check the database and find any paused or dispo agents and unpause any of them which exceeded the maximum allowable time.
I wouldn't recommend it, but if you need it, you can achieve it through Agent API.