vicidial.org

Hello,

We have an Blended Campaign with the majority of calls being OUTBOUND calls. Our customer has a requirement that we NOT use AMD (agents Dispo the call as 'A' if an answering machine is heard when the call is connected). What that means is that a large percentage of calls that are not routed to agents (DROP'd calls) are actually Answering Machines and should be dispo'd as "A" instead of "DROP". This has an impact on the rate at which we can dial.

Any thoughts about how we can manage this legally (within FTC guidelines)?

Thanks and regards,

Peter Manley

For example,

We could route DROP calls to a special extension which works like extension 8369? Or set up a custom AGI script and route the DROP call to a call menu which uses this AGI script.

Any ideas on which would be more efficient or easier to implement? Where can I get some documentation on implementing a custom AGI script?

Thanks,

Peter Manley