vicidial.org

Hi team,

I'm trying to transfer a call from one agent to another with Consultative transfer.

I'm doing this via the agents link, select the agent, check the CONSULTATIVE checkbox and then PARK CUSTOMER DIAL.

The other agent does not get a call in his agentdirect queue in this case. I don't know why.

I'm getting below error.

-- Executing [90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*@default:1] Answer("Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*14", "") in new stack
> Channel Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*@default-00008927;1 was answered.
-- Executing [8600051@default:1] MeetMe("Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*14", "8600051,F") in new stack
-- Executing [90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*@default:2] Dial("Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*14", "IAX2/ASTloop:test@127.0.0.1:4569/990009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*,,to") in new stack
-- Called IAX2/ASTloop:test@127.0.0.1:4569/990009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*
== Manager 'sendcron' logged off from 127.0.0.1
[Jun 23 10:02:18] NOTICE[20910]: chan_iax2.c:4676 __auto_congest: Auto-congesting call due to slow response
-- IAX2/127.0.0.1:4569-1649 is circuit-busy
-- Hungup 'IAX2/127.0.0.1:4569-1649'
== Everyone is busy/congested at this time (1:0/1/0)
-- Executing [90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*@default:3] Hangup("Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*14", "") in new stack
== Spawn extension (default, 90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*, 3) exited non-zero on 'Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*@default-00008927;2'
-- Executing [h@default:1] AGI("Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*14", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----CONGESTION----------") in new stack
-- <Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*@default-00008927;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Spawn extension (default, 8600051, 1) exited non-zero on 'Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*@default-00008927;1'
-- Executing [h@default:1] AGI("Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*14", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- <Local/90009*AGENTDIRECT*CXFER*174452**0558932312*AbedMohd*26ShalkeenK*149*@default-00008927;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0



Thank you
Girish

OS: Cent OS 6.5
VERSION: 2.7-401a(2.7rc1)
BUILD: 130508-2256
DB Schema: 1348
Asterisk 1.8.23.0-vici

These are my server details.

Try using local closer with consultative