active call backs still flashing after rescheduled by admin
Posted: Tue Jun 23, 2020 9:36 amHello,
after rescheduling a callback from the admin "modify lead" portal, the "1 active callback" alert continued to flash on the agent window. The callback did show the new callback time so it was strange to see the callback flashing as if it was overdue.
I logged out the agent and relogged back in but the alert did not go away.
I had to dial the lead as an agent and reschedule through there but would have preferred to have it rescheduled through the admin window because the lead did not want to be called until next week.
Is this a bug or did I miss something?
after rescheduling a callback from the admin "modify lead" portal, the "1 active callback" alert continued to flash on the agent window. The callback did show the new callback time so it was strange to see the callback flashing as if it was overdue.
I logged out the agent and relogged back in but the alert did not go away.
I had to dial the lead as an agent and reschedule through there but would have preferred to have it rescheduled through the admin window because the lead did not want to be called until next week.
Is this a bug or did I miss something?