IVR priorities according to DID
Posted: Wed Jul 01, 2020 12:26 pmHello all,
Is there any configuration available which can let me set a caller´s priority depending on which DID did they dialed? Let me explain:
I have DIDs X and Y. Both point to callmenu Z. Inside callmenu Z there is an option 1 which point to ingroup A.
What I need is to give option 1 inside DID X a higher priority than the same option 1 inside DID Y. I know I can do this:
- Duplicate the callmenu as Z1 and Z2
. Duplicate the ingroups as A1, A2
- Point X to Z1 and Y to Z2
- Point Z1 to A1 and Z2 to A2
- Give a higher priority to ingroup A1 than to A2
However, I would like to avoid duplication of callmenus and ingroups, and if possible, achieve this by setting a variable inside the DID, so the call can given a different priority.
Is this possible, or do I have to duplicate everything?
Regards,
Is there any configuration available which can let me set a caller´s priority depending on which DID did they dialed? Let me explain:
I have DIDs X and Y. Both point to callmenu Z. Inside callmenu Z there is an option 1 which point to ingroup A.
What I need is to give option 1 inside DID X a higher priority than the same option 1 inside DID Y. I know I can do this:
- Duplicate the callmenu as Z1 and Z2
. Duplicate the ingroups as A1, A2
- Point X to Z1 and Y to Z2
- Point Z1 to A1 and Z2 to A2
- Give a higher priority to ingroup A1 than to A2
However, I would like to avoid duplication of callmenus and ingroups, and if possible, achieve this by setting a variable inside the DID, so the call can given a different priority.
Is this possible, or do I have to duplicate everything?
Regards,