Fill custom field in agent form from AGI
Posted: Thu Jul 09, 2020 3:34 pm
Hi guys,
I'm trying to deploy the next:
1.- Incoming call is delivered into call menu
2.- Call menu send the user to an AGI
3.- The agi request the user to enter some pin
4.- The agi validate and get user infomration thgrouth API call to our backend.
From here is where I'm having problems:
I have a custom fields in one list. On the DID I setup "In-Group List ID" & "Filter In-Group List ID" with this list ID, as well in the campaign I setup "Get Call Launch" to launch the form
5.- I need to fill the list custom fields, transfer the call to the in-group, all of this from the AGI.
Hopefully you can helpme with this
Thanks regards!
I'm trying to deploy the next:
1.- Incoming call is delivered into call menu
2.- Call menu send the user to an AGI
3.- The agi request the user to enter some pin
4.- The agi validate and get user infomration thgrouth API call to our backend.
From here is where I'm having problems:
I have a custom fields in one list. On the DID I setup "In-Group List ID" & "Filter In-Group List ID" with this list ID, as well in the campaign I setup "Get Call Launch" to launch the form
5.- I need to fill the list custom fields, transfer the call to the in-group, all of this from the AGI.
Hopefully you can helpme with this
Thanks regards!