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Missing info for live calls on realtime screen
Posted:
Thu Jul 23, 2020 2:49 pmby jshasteen
While autodialing data is missing from the live calls on the realtime. What causes this? Seemed to come out of nowhere.
https://imgur.com/m4AtkIf4 Dialer system (4 Core Xeon 8GB RAM)
1 DB + Web server (Dell r710, 48GB RAM, Raid 10 6 15k SAS)
VERSION: 2.14-695a
BUILD: 181116-1133
Version: 2.14b0.5
SVN Version: 3057
DB Schema Version: 1561
Re: Missing info for live calls on realtime screen
Posted:
Thu Jul 23, 2020 4:20 pmby jshasteen
I did see a segfault related to mysqld in the logs after investigation. That may have been the cause.
Re: Missing info for live calls on realtime screen
Posted:
Thu Jul 23, 2020 10:59 pmby carpenox
Makes sense, because the real time is trying to pull data from the database that it couldnt access.
Re: Missing info for live calls on realtime screen
Posted:
Fri Jul 24, 2020 8:35 amby jshasteen
reboot didn't fix it. Maybe a memory error or something.
Re: Missing info for live calls on realtime screen
Posted:
Fri Jul 24, 2020 8:53 amby jshasteen
It's been awhile since I archived/trimmed log tables. I'm going to try that.
Re: Missing info for live calls on realtime screen
Posted:
Fri Jul 24, 2020 9:47 amby carpenox
run this on the server: df -h
Re: Missing info for live calls on realtime screen
Posted:
Fri Jul 24, 2020 10:17 amby jshasteen
I wish it was just a simple hard drive space issue. Plenty of space left.
Re: Missing info for live calls on realtime screen
Posted:
Wed Jul 29, 2020 1:01 pmby jshasteen
Trimming log table seemed to fix the issue.
Re: Missing info for live calls on realtime screen
Posted:
Wed Jul 29, 2020 2:16 pmby carpenox
good post back