REJECT CALLS : NO NEED HOLD OPTION

[amit1bhatt]

Hello ViciDial Team,

i have ready and working setup of vicibox9 and i am using for incoming calls only .

is there any chance i can reject calls if there is no agent available for calls, currently calls going on Hold and i don't want to put my caller on hold .

let me know if you there in-build setting for this.

[mflorell]

Yes of course, there is more than one setting that can achieve this.

Have you read the Manager Manual?

[Kabis]

There will be an option no agent no queue in ingroup. Please read it out.