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Call status report with caller numbers

PostPosted: Thu Aug 06, 2020 10:53 am
by rahat651
Is there any report which lists all the call status with the caller numbers?
We need to call back the users who's calls were not answered or dropped after transfer to a inbound group.

I have found the "Call STATUS STATS" report to be the closer one which lists the counts for the DROP, TIMEOUT, XFER calls but do not see the the list with caller numbers.

Re: Call status report with caller numbers

PostPosted: Thu Aug 06, 2020 11:02 am
by Kabis
Does Export calls report not help you?

Re: Call status report with caller numbers

PostPosted: Mon Aug 10, 2020 5:18 am
by rahat651
Export call reports have got a lot of fields and requires download and open in a viewer.
Was looking for a web page or something for quick and easy view.

Re: Call status report with caller numbers

PostPosted: Mon Aug 10, 2020 9:35 pm
by ambiorixg12
I remember I made that report connecting directly to the DB , I just don't remember the exact table name as it was a long time a ago.

Re: Call status report with caller numbers

PostPosted: Wed Aug 12, 2020 1:20 pm
by rahat651
In case anyone else is looking for a solution, I have found another solution for this:
- Create a list
- Put the Id of the list in the 'List ID' field of a Call Menu

Then filter the list with the status like DROP, NANQUE, TIMEOT etc.

Re: Call status report with caller numbers

PostPosted: Sun Aug 23, 2020 2:44 am
by Kabis
I have created a webpage which shows the missed calls like drop, timeout. If you need you can reach me.

Re: Call status report with caller numbers

PostPosted: Sun Aug 23, 2020 10:49 am
by mflorell
That's the whole reason we created "Drop Lists" as a feature in VICIdial:

"Drop Lists are a feature that allows you to add new leads to a list built from DROPped calls from inbound groups on a scheduled basis. To enable Drop Lists, you need to go to Admin -> System Settings, and Enabled Drop Lists. Then you can go to Lists -> Drop Lists, and Add a New Drop List."

Re: Call status report with caller numbers

PostPosted: Sun Sep 13, 2020 6:47 am
by rahat651
DropList is a better way to handle the scenario.