vicidial.org

I'm running:
VERSION: 2.14-762a
BUILD: 200711-1822
Installed from ViciBox on a virtual server with 2 cores and 8GB RAM (3 max agents).

I'm trying to replace the DISPO screen with a custom built webpage that will later make the DISPO using the API based on a simple form presented to the agent (tested and working) using the "Script on top of Dispo" option on campaign.
The problem is that upon pressing the HANGUP button, the agent MUST be on the Script tab for the simple form to show up.
If the agent is on the main screen or the webform, the whole page goes blank, showing only the webphone on the right.

My currents settings are:
Disable Dispo Screen: DISPO_ENABLED
Disable Dispo Status: (blank)
Script on top of Dispo: Y

The workaround I'm using is Get Call Launch = SCRIPT, but if the agent changes the tab before hanging up for some reason, it will fail

Is there any API function or command I can try to make the script tab to be focused when agent hangs up?
Any idea of how can I fix this?

Thanks!

Sounds like it might be a bug, please post to the Issue Tracker

Thanks Matt.
Done. Issue 0001228
http://www.vicidial.org/VICIDIALmantis/view.php?id=1228

Meanwhile... do you know another way I could achieve a "external dispo" screen without affecting the agent's flow on the agents console?

I'm not exactly sure what you mean by "agent's flow on the agents console". But the bug in the "Script on top of Dispo" should be pretty simple to fix, once I have time to look at it. Hopefully today.

This should be fixed now in svn/trunk

Forgot to confirm that it works fine after upgrading to VERSION: 2.14-770a - BUILD: 200922-0924

Thanks!!!