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Poping sound when calling party gets connected to an agent
Posted:
Thu Sep 10, 2020 9:09 amby DarnoQ
Anyone knows how to turn off/change the sound that calling party hears when call is answered by agent?
Re: Poping sound when calling party gets connected to an age
Posted:
Thu Sep 10, 2020 10:43 amby c20xh2
Not sure what version you are using but usually you will find the setting in
Inbound/Show In-Groups
Select your inbound group
Change the filename in this setting:
Agent Alert Filename: ding
Re: Poping sound when calling party gets connected to an age
Posted:
Thu Sep 10, 2020 11:07 amby carpenox
its in the campaign settings
Re: Poping sound when calling party gets connected to an age
Posted:
Thu Sep 10, 2020 11:57 amby c20xh2
Mmm what is the name of the setting in the campaigns settings ?
Pretty sure it's Agent Alert Filename in the inbound group setttings :
Agent Alert Filename [X]
The audio file to play to an agent to announce that a call is coming to the agent. To not use this function set this to X. Default is ding.
Re: Poping sound when calling party gets connected to an age
Posted:
Thu Sep 10, 2020 2:37 pmby mflorell
If you are referring to the enter/leave sounds, you can disable those only by editing the extensions.conf file, adding the 'q' flag to the Meetme entries and then reloading the dialplan.
Re: Poping sound when calling party gets connected to an age
Posted:
Fri Sep 11, 2020 4:16 amby DarnoQ
Thank you mflorell. So there is no way of disabling it only for caller, and leaving it for agent?
Re: Poping sound when calling party gets connected to an age
Posted:
Fri Sep 11, 2020 7:06 amby mflorell
No, it's an all-or-nothing setting in the core asterisk meetme function.