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Status

PostPosted: Mon Sep 14, 2020 9:33 am
by mister511
Why is there no call on NANQUE status?
And according to the status of INBND goes

Re: Status

PostPosted: Tue Sep 15, 2020 1:05 am
by mister511
mister511 wrote:Why is there no call on NANQUE status?
And according to the status of INBND goes

Is it so obvious that no one can tell?

Re: Status

PostPosted: Tue Sep 15, 2020 1:16 am
by mister511
mister511 wrote:
mister511 wrote:Why is there no call on NANQUE status?
And according to the status of INBND goes

Is it so obvious that no one can tell?

figured out

Re: Status

PostPosted: Tue Sep 15, 2020 7:36 am
by rahat651
You have to set the No Agent No Queue option right?

Re: Status

PostPosted: Thu Sep 17, 2020 2:12 am
by mister511
rahat651 wrote:You have to set the No Agent No Queue option right?

No Agents No Queueing: Y
No Agent No Queue Action: Message
No Agent No Queue Lead Reset: Y

Re: Status

PostPosted: Sat Sep 19, 2020 4:53 am
by rahat651
mister511 wrote:
rahat651 wrote:No Agent No Queue Lead Reset: Y

Why do you need to set the Lead Reset option?

Re: Status

PostPosted: Tue Sep 22, 2020 6:42 am
by mister511
rahat651 wrote:
mister511 wrote:
rahat651 wrote:No Agent No Queue Lead Reset: Y

Why do you need to set the Lead Reset option?

To send a call back to a failed customer