vicidial.org

hello i am using vicibox 8.0.1 with asterisk 11. some times asterisk just stopped automatically please help me how can i fix it

Asterisk 11 is no longer supported and has several bugs and exploits that make it unsuitable for use in most production systems. We would recommend upgrading to Asterisk 13.

Well, Asterisk 13 has a major issue regarding Amd , We understand that you have tried to tweak it in Agent Route AMD option, but it still has no comparison with asterisk 1.8/11, on survey campaign we hear lot of voice mails and dead calls. Which is not understandable for us that how agent can hear answering machine on routing extension 8373/8366 , call should be land to agent to agent only incase someone press a digit, I tried to raise that question even, but didnt get reply, Yes i know i tried to change many provider, but same result asterisk 13 has major issue for amd and survey campaign.
any help would be appreciated.

yea 8373 should be good, what are you using for wait for silence options? try 2000,2,30

whatever i use my question is call should be transferred to agent after pressing any digit. but how is it possible that agent gets a answering machine call. Means how vicidial can receive dtmf from answering machine? waiting to understand.
my settings are
REMOTE AGENT => IVR ON CAMPAIGN 1 WITH 8373/8366 => Survey method call menu with blank wav of 1 sec time out => ingroup logged in from campaign 2.