Missed Calls count for agents in Inbound Groups Queue
Posted: Tue Sep 15, 2020 7:34 am
Hi,
We have our remote agents (on-hook and on mobile phones) assigned to Inbound Groups. When a call goes to an inbound group then agent phones rings one after another until an agent receives the call. Sometimes some agents do not receives or rejects (pressing the red button on the phone) the calls.
Is it possible to have a report or get data from the database to know how many calls were sent to each of the agents phone and how many each agent received/did not receive?
We have our remote agents (on-hook and on mobile phones) assigned to Inbound Groups. When a call goes to an inbound group then agent phones rings one after another until an agent receives the call. Sometimes some agents do not receives or rejects (pressing the red button on the phone) the calls.
Is it possible to have a report or get data from the database to know how many calls were sent to each of the agents phone and how many each agent received/did not receive?