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Hi guys im currently confused on my dialplan.

im trying to separate the auto dialing carrier and manual dialing carrier.

Trying to autodialing, the prefix on campaign is 9, so in asterisk I see the dial command is 9 which is correct,
but when im trying to manual dialing, it is still using the 9 prefix.
in manual dial form
dial code is 1
then the phone number 10 digits.

dial plan entry on TRUNKA:
;this is for manual dialing
exten => _1XXXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _1XXXXXXX.,3,Dial(${TRUNKB}/1${EXTEN:1},,tTor)
exten => _1XXXXXXX.,4,Hangup

;this is for auto dialing with failover
exten => _91XXXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91XXXXXXX.,2,Dial(${TRUNKA}/1${EXTEN:2},,tTor)
exten => _91XXXXXXX.,3,Dial(${TRUNKB}/1${EXTEN:2},,tTor)
exten => _91XXXXXXX.,4,Hangup

dial plan entry is empty on TRUNKB

within campaign detail settings, go down to manual dial prefix and change it to 1 if need be....

carpenox wrote:within campaign detail settings, go down to manual dial prefix and change it to 1 if need be....

i see, ill try it. the only thing i change the dial prefix of campaign, and i left blank the manual dial prefix.

leaving it blank will use default one for campaign, in your instance thats a 9. same goes for 3way dial prefix....

carpenox wrote:leaving it blank will use default one for campaign, in your instance thats a 9. same goes for 3way dial prefix....

I see, Then i should set it to 1, so my custom dial plan entry for manual dialing will work.