vicidial.org

Hi,
I'm having a regular outbound campaign with answering machine enabled. But when we do transfer the transfer call its reaching an IVR on vicidial saying "The person at extension 7722232303 is unavailable sorry but the users mail box can't accepting more messages" and the call gets hungup

I'm using a 3-way dial prefix with an individual transfer route. Kindly help me how to fix it.

[Oct 8 19:06:41] -- Called 9556617372041234@default
[Oct 8 19:06:41] -- Executing [9556617372041234@default:1] AGI("Local/9556617372041234@default-000005dc;2", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 8 19:06:41] -- <Local/9556617372041234@default-000005dc;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 8 19:06:41] -- Executing [9556617372041234@default:2] Dial("Local/9556617372041234@default-000005dc;2", "SIP/179317372041234@voip,,tTo") in new stack
[Oct 8 19:06:41] ERROR[19787][C-00000ba1]: netsock2.c:305 ast_sockaddr_resolve: getaddrinfo("vicibox9", "(null)", ...): Name or service not known
[Oct 8 19:06:41] WARNING[19787][C-00000ba1]: acl.c:835 resolve_first: Unable to lookup 'vicibox9'
[Oct 8 19:06:41] == Using SIP RTP CoS mark 5
[Oct 8 19:06:41] -- Called SIP/179317372041234@voip
[Oct 8 19:06:44] -- SIP/voip-00000490 is ringing
[Oct 8 19:06:44] -- Local/9556617372041234@default-000005dc;1 is ringing
[Oct 8 19:06:44] > 0x7f9f440a6870 -- Strict RTP learning after remote address set to: 107.191.112.82:53416
[Oct 8 19:06:44] -- SIP/voip-00000490 answered Local/9556617372041234@default-000005dc;2
[Oct 8 19:06:44] -- Local/9556617372041234@default-000005dc;1 answered
[Oct 8 19:06:44] -- Executing [8600051@default:1] MeetMe("Local/9556617372041234@default-000005dc;1", "8600051,F") in new stack
[Oct 8 19:06:44] -- Channel SIP/voip-00000490 joined 'simple_bridge' basic-bridge <2e571be9-0674-4162-b0bf-348b63b7f54b>
[Oct 8 19:06:44] -- Channel Local/9556617372041234@default-000005dc;2 joined 'simple_bridge' basic-bridge <2e571be9-0674-4162-b0bf-348b63b7f54b>
[Oct 8 19:06:44] > 0x7f9f440a6870 -- Strict RTP switching to RTP target address 107.191.112.82:53416 as source
[Oct 8 19:06:45] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 8 19:06:49] > 0x7f9f440a6870 -- Strict RTP learning complete - Locking on source address 107.191.112.82:53416
[Oct 8 19:07:00] -- Channel SIP/voip-00000490 left 'simple_bridge' basic-bridge <2e571be9-0674-4162-b0bf-348b63b7f54b>
[Oct 8 19:07:00] -- Channel Local/9556617372041234@default-000005dc;2 left 'simple_bridge' basic-bridge <2e571be9-0674-4162-b0bf-348b63b7f54b>
[Oct 8 19:07:00] == Spawn extension (default, 9556617372041234, 2) exited non-zero on 'Local/9556617372041234@default-000005dc;2'
[Oct 8 19:07:00] -- Executing [h@default:1] AGI("Local/9556617372041234@default-000005dc;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----19-----16-----SIP 200 OK)") in new stack
[Oct 8 19:07:00] -- <Local/9556617372041234@default-000005dc;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... 16-----SIP 200 OK) completed, returning 0
[Oct 8 19:07:00] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/9556617372041234@default-000005dc;1'
[Oct 8 19:07:00] WARNING[19786][C-00000ba2]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Oct 8 19:07:00] -- Executing [h@default:1] AGI("Local/9556617372041234@default-000005dc;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
[Oct 8 19:07:00] -- <Local/9556617372041234@default-000005dc;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
[Oct 8 19:07:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 8 19:07:01] -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/8600051@default-000005db;2
[Oct 8 19:07:01] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-000005db;2'
[Oct 8 19:07:01] WARNING[19683][C-00000b9f]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Oct 8 19:07:01] -- Executing [h@default:1] AGI("Local/8600051@default-000005db;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
[Oct 8 19:07:01] -- <Local/8600051@default-000005db;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
[Oct 8 19:07:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 8 19:07:01] -- Channel Local/8600051@default-000005db;1 left 'simple_bridge' basic-bridge <a6ae19c5-5b48-43e7-b22c-0df33ade807e>
[Oct 8 19:07:01] == Spawn extension (default, 9446613053633986, 2) exited non-zero on 'Local/8600051@default-000005db;1'
[Oct 8 19:07:01] -- Executing [h@default:1] AGI("Local/8600051@default-000005db;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----33-----33-----SIP 200 OK)") in new stack
[Oct 8 19:07:01] -- Channel SIP/voip-0000048f left 'simple_bridge' basic-bridge <a6ae19c5-5b48-43e7-b22c-0df33ade807e>
[Oct 8 19:07:01] NOTICE[19944]: manager.c:4458 action_hangup: Request to hangup non-existent channel: Local/8600051@default-000005db;2
[Oct 8 19:07:01] -- <Local/8600051@default-000005db;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... 33-----SIP 200 OK) completed, returning 0
[Oct 8 19:07:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 8 19:07:01] NOTICE[19945]: manager.c:4458 action_hangup: Request to hangup non-existent channel: SIP/voip-00000490
[Oct 8 19:07:02] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 8 19:07:02] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 8 19:07:02] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 8 19:07:02] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 8 19:07:02] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 8 19:07:02] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 8 19:07:03] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 8 19:07:07] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 8 19:07:07] == Manager 'sendcron' logged off from 127.0.0.1


Asterisk 13.29.2-vici,
Vicibox9.0.3
VERSION: 2.14-766a
BUILD: 200816-0912
© 2020 ViciDial Group

Your logs doesnt show Asterisk playing this message "The person at extension 7722232303 is unavailable sorry but the users mail box can't accepting more messages" so or the log is incompleted or the message is played by a remote system

netsock2.c:305 ast_sockaddr_resolve: getaddrinfo("vicibox9", "(null)", ...): Name or service not known
[Oct 8 19:06:41] WARNING[19787][C-00000ba1]: acl.c:835 resolve_first: Unable to lookup 'vicibox9'


this can be fixed by adding an entry into /etc/hosts for "vicibox9"

As far as the other issue you are having, ambior is right, the log seems incomplete in order to help you better