vicidial.org

Hello,

I have a call center and I have installed vicidial and I use asterisk. I want to record all calls my extensions make and save them into the default directory of asterisk. The problem is that I'm unable to do it. I have found some threads into stackoverflow and other vicidial forums and still it led me to nowhere. I tried recording calls by putting these lines into `extensions.conf` file:

Code: Select all

exten => 102,1,NoOp()
same => n,MixMonitor(${UNIQUEID}.wav)


I used this then I tried adding more lines:

Code: Select all

exten => 102,1,NoOp()
    same => n,MixMonitor(${UNIQUEID}.wav,ab)
    same => n,Dial(SIP/${EXTEN},45)
    same => n,StopMixMonitor()
    same => n,Hangup()


but still didn't work. Does anyone has any idea how to perform an auto call in asterisk? I would appreciate it a lot!

Thanks in advance!

Did you select "ALLFORCE" for recordings in your campaigns?

Yes, I just did it also in the user and it is the same.
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https://imgur.com/a/RYfXi4m
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Sorry I have to paste a screenshot in imgur because I'm new to this forum and don't know how to add pictures. but as the screenshot shows I have done that and it still wont create a recording audio in asterisk default directory. Could this possibly be the softphone I'm using fault too?

Also I have read that agents should be in queue to create a recording I guess. Is that necessary ? and if so how can I do it?

Thanks in Advance

whats wrong with where it puts the recordings already?