vicidial.org

VERSION: 2.14-587c BUILD: 190902-0914


So guys, My vicidial logs out every single representative at exactly 5:02 pm every single day. I have to look up the exact message, but it says something along the line of "Session has been disabled" .
Any clue what would cause this or where this automatic logout setting would be?

Thank you,
Gary

do you have the campaign settings set to 9-5 dialing? :-p

you need to change the Timeclock End Of Day time to non working hours.
which is under ADMIN--SYSTEM SETTINGS

Timeclock End Of Day
This setting defines when all users are to be auto logged out of the timeclock system. Only runs once a day. must be only 4 digits 2 digit hour and 2 digit minutes in 24 hour time. Default is 0000.

Or maybe you have a cron confige with that time?

striker wrote:you need to change the Timeclock End Of Day time to non working hours.
which is under ADMIN--SYSTEM SETTINGS

Timeclock End Of Day
This setting defines when all users are to be auto logged out of the timeclock system. Only runs once a day. must be only 4 digits 2 digit hour and 2 digit minutes in 24 hour time. Default is 0000.

This does look like it will fix the issue. I changed the time clock to 2400 (12am), and updated it. I will know after Monday evening but I really think this will be it. Thank you a ton for helping.
Gary

consider 2359 if you want to be sure timeclock login/logouts are on the right days. if agents forget to log out "2400" is the next morning and could be confusing.