vicidial.org

when the customer hang up, vicidial is always in call!
I have the h exten in my dialplan and I can show it in the asterisk CLI.

what is missing or what is wrong in my configuration?

what is your asterisk version? also do you have timing like ztdummy or x100p?

asterisk 1.4.2 and zaptel 1.4.2.1 with ztdummy.

VICIDIAL is always in call. The agent is never to hangup their phone until they log out.

When the customer hangs up the agent has to click "Hangup Customer" or use the hotkey to end the call.

ok for that but this is not the problem.

I don't talk about the agent but about the called personne.

the agent is log in, he calls the person X, when X hangup nothing happen, In vicidial the satus is still "live call".

Hi

thats what Mr Matt answer just before thread.

When the customer hangs up the agent has to click "Hangup Customer" or use the hotkey to end the call.

there is nothing called auto hangup in AGC, even customer hangup
in agen screen still shows Live call.

so agent need to hangup customer and go to dispostion of the call

ram

ok

thank you for your answer!

Hi there,
It's a hudge and nice work you have done with Vicidial. Many thanks for that.

I work for a large call center and i would like to smoothly introduce Vicidial and asterisk first with small campaim (remember that Avaya/VocalCom/Altitude are still in heart of CC management ....and revolution seems very hard to do
But since we are sure some Agents will never hangup calls manually (because they will forget or they will want to have more 'pause') i wonder if there's a way to make it possible or if you think to code this feature in next releases ?
I also saw a screen telling that client has hangup and let me the choice to continue or Go to Disposition but it appeared when i redirect all outbound calls to my own Sip Phones( Just to test = I sent a call manually from vicidial and the extension.conf redirect it to m sip.phones) and hangpup my own connection in meetme....

Sorry if i'am confused because of my bad english.

Regards
Michael

Hi There, Is there someone who can reply to my request ?

Best regards

Any reply on this???

vicidial should had automatically show you the dispo screen when a call has ended. and isnt it a normal for all the dialers to dispose the call once the agent is done talking to the client? if you keep seeing that screen telling you that the customer has hanged up click hang up or the agent is kinda lazy to go to another call which is most likely the case.

Dont use asterisk 1.4 for VICIDIAL. Its not recommended. Go back to 1.2 branch instead.

Hi,
Thank you for you support.
I'am not sure we are undestanting each other.
My problem is that i don't have disposition screen pop-up when the customer hanged up the .
It appears only if agent hang-up
I would have the disposition screen if Agent or Called hang-up

Regards

That is how it is supposed to work, the dispo screen will not show up until the agent clicks the hangup button

Hi Matt and thanks for your reply.
My question was in fact : is it possible to change it in easy way and if not, if this feature is scheduled ?

Regards

It is not easy to change to my knowledge, and it is not a planned feature. Have you considered using HotKeys?

hi

i have the opposite problem..
in auto-dial mode, the calls are not transfer to the agents

even if the client´s phone ring, when it is answered, the server hangup the call...

im a litle bit confuse about how the auto-dial should work

i`ll apreciate any help

thanks

whats the CLI output when it rings the agents phone then hangsup?

the agent screen doesnt rings...


vicidial just make a call to the client, and when he answers, vicidial hangs up automatically... without transfer the calls to the available agents

i hava a celulink output...

i have no problem auto-dialing to celphones, but when i dial to a landline, i have the problem that i just coment...

i dont know if there is a problem with the voip trunk, or if it is a vicidial bug...

anyway, i dont have any problems manually dialing the leads...

...right now, i dont have any CLI output, bekause i make some changes and the problem just got worse. now it dont even make any auto-dial calls...
the campaign Real-Time Screen doesnt show any LIVE CALLS WAITING

as soon as i fix it, i will post de CLI output..

thank you guys...