Anyone Callback Clarification

[bum783]

Vicibox 9.0 3 from iso | Version 2.14-766a Build 200816-0912 | Asterisk 13.21.1-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After | Hosted vicibox4.talkitpro.com

I scanned through the forum, and only found 1 discussion on this topic from 2014, so I wanted to check on this.
What happens to an ANYONE scheduled call back if the campaign is not active at the scheduled time?
I saw a reply from 2014 that "believed" that ANYONE scheduled callbacks were added to the hopper in 15 blocks. If for some reason the callback didn't occur within 15 minutes, it would no longer be in the hopper, and would require manager interaction to dial again, by purging old live callbacks or editing the status code of the lead.

Is that still true today? If a campaign is not active at the time of the ANYONE scheduled call back, will a manager need to edit the lead, OR will the lead sit in the hopper indefinitely until an agent logs into the campaign again.

If its true that an ANYONE scheduled callback wont dial if the callback time is missed, if Scheduled Callbacks Auto Reschedule is set at 1 day, will the no dial be considered a no human answer, and therefore automatically reschedule for the following day?

[carpenox]

you mean this:

[bum783]

I’m having trouble with your reply.
Is this an attempt to answer my questions or are you asking me if I meant that when I referenced exactly that in my question?

[carpenox]

to answer your question

[bum783]

That doesn’t really answer my question.
If the Anyone Scheduled Callback doesn’t occur because nobody is logged into the campaign, will it dial as soon as someone logs in? A post on this forum from 2014 says if the lead isn’t dialed within 15 minutes of the scheduled time it won’t dial unless a manager changes the status or removes it from the call backs. Is this still true? Was that ever true? If the lead doesn’t dial will the automatic reschedule still work even if the callback is never dialed?

Replying with the definition of automatic reschedule isn’t helpful when it says that a non human answer will trigger the reschedule. Do you know if a no dial is considered a non human answer? Do you know if it will reschedule if the initial callback doesn’t happen? Do you have any insight beyond the screen shot of a description I can easily find on my own?

If you have more insight to add beyond a screen shot of what I can find myself I’d appreciate it greatly.

[carpenox]

it will reschedule it each day at the same time dependant on the option u choose on that menu. yes a "no dial" is a non human answer if specified that way in system statuses And im curious, if this is 9.0.3 from iso, how did u end up with asterisk 13.21.1 ?

have you tried the option i showed you already? :-T

[bum783]

We havent changed anything yet, we will enable it for 1 agent and test its behavior, I was just looking for some insight before experimenting on my own.
One question I have is you said, a no dial would be considered a non human answer if set that way in the system status settings.
On the CALLBK status code should I set the human answer to N? Im afraid that would almost set up a perpetual reschedule.

The configuration info in my post was given to me by the IT director, im not totally sure how to answer your question in regards to the asterisk version, or eve why that weird lol