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Good day

i have 2 agents dialing ,they are dialing B2B so the contact rate is very good .my question would be while im using ratio as a dial method what should i set this on eg (1.1, 1.2 , 1.3) etc

VERSION: 2.14-611c BUILD: 200909-0952
Thank you

First off, ratio is not predictive mode. Thats auto dialing, but for only 2 agents thats better than predictive anyways which doesnt work well with less than 5 agents. As far as the ratio to set, that depends on your preferences and data. You should watch realtime and change accordingly to keep your agents wait time where you would like it. I try to keep mine to 30 seconds or less. Good data doesn't need to be set as high as crappy leads. If you can keep your agents talking with a 1:1 then use it obviously, if not raise it until you find a good speed for your data. This will not be a universal setting though, it will change as it dials through the data each day. Hope this helps. Hit me up anytime if you have questions

justinmoodley3 wrote:Good day

i have 2 agents dialing ,they are dialing B2B so the contact rate is very good .my question would be while im using ratio as a dial method what should i set this on eg (1.1, 1.2 , 1.3) etc

VERSION: 2.14-611c BUILD: 200909-0952
Thank you

1.4 - When you have ONE agent, it will dial 1 line. Which makes dropping calls almost impossible. When you have two calls, it will dial 3 lines, which makes dropping calls possible, but unlikely.

However: TEST. If 1.4 still results in dropped calls, switch to 1.2 instead and it'll only dial an extra line when you get to three agents.

Note that agents should ONLY log out when "PAUSED". Agents should only PAUSE when on the dispo screen. This avoids dropped calls.