ViciPhone with monitoring on Realtime
Posted: Mon Jan 11, 2021 11:16 pm
We have been using the Viciphone for a year, but finally the managers are starting to complain.
It seems that when they are using viciphone(webrtc webphone) and they choose someone to monitor, they get stuck monitoring that person until they refresh the screen. and the worst is if they are monitoring and want to then barge the call. If they hit barge it goes to the voicemail for that extension because the extension is in use monitoring the call.
Anyone experiencing the same thing? I think we used to be able to hang up the webphone with select show webphone, but now really none of the buttons work on the viciphone.
installed with vicibox 9
SVN 3131
It seems that when they are using viciphone(webrtc webphone) and they choose someone to monitor, they get stuck monitoring that person until they refresh the screen. and the worst is if they are monitoring and want to then barge the call. If they hit barge it goes to the voicemail for that extension because the extension is in use monitoring the call.
Anyone experiencing the same thing? I think we used to be able to hang up the webphone with select show webphone, but now really none of the buttons work on the viciphone.
installed with vicibox 9
SVN 3131