Problem with Eyebeam

[Qasim]

Hello everyone
I have installed the Vicidial from scratch on Centos 7 it works fine but my question is why the servers asterisk CLI shows a different IP add for the soft phone client then the public IP address of the system of the client

[carpenox]

this area of the forum is for asking for paid help

[williamconley]

Hello everyone
I have installed the Vicidial from scratch on Centos 7 it works fine but my question is why the servers asterisk CLI shows a different IP add for the soft phone client then the public IP address of the system of the client

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) I note that you specified "Public IP" rather than "IP". Would that be to imply that the Private IP shows? If the agents are accessing via a local network, that would be expected. Or if they are using VPN, of course.

4) Is there a problem with the system, a symptom or failure of some sort? Or are you just curious?

5) This is more of an Asterisk question than a Vicidial question. You may find more detailed information on an Asterisk support forum or help site. Much larger user base than Vicidial.