vicidial.org

Some calls are not being logged in the vicidial_agent_log
Scenario is the call was transferred from a Fronter to a Closer
The call from the Fronter appears in the Agent Log while the call from the closer only appears on the closer log and no log in the agent log.

I noticed it since some sales calls are not appearing in the Agent Performance Detail report.

Please see the results of the query below for the lead that is in question

Code: Select all

select * from vicidial_agent_log where lead_id='28080889';
# agent_log_id, user, server_ip, event_time, lead_id, campaign_id, pause_epoch, pause_sec, wait_epoch, wait_sec, talk_epoch, talk_sec, dispo_epoch, dispo_sec, status, user_group, comments, sub_status, dead_epoch, dead_sec, processed, uniqueid, pause_type
'36555599', 'FLMHinton', '10.5.100.52', '2021-01-29 10:13:12', '28080889', 'SPORTS', '1611933192', '0', '1611933192', '5', '1611933197', '109', '1611933306', '3', 'XFCELN', 'FLTransfers', NULL, NULL, '1611933306', '0', 'N', '1611933195.7346470', 'AGENT'

select * from vicidial_closer_log where lead_id='28080889';
# closecallid, lead_id, list_id, campaign_id, call_date, start_epoch, end_epoch, length_in_sec, status, phone_code, phone_number, user, comments, processed, queue_seconds, user_group, xfercallid, term_reason, uniqueid, agent_only, queue_position, called_count
'3002385', '28080889', '7133', 'LostPromoTransfer', '2021-01-29 10:15:07', '1611933307', '1611933746', '549', 'SALEN', '1', '6076938115', 'FLJMiranda', 'AUTO', 'N', '14.00', 'FLFronts', '1689301', 'CALLER', '1611933195.7346470', NULL, '2', '2'

select * from vicidial_xfer_log where lead_id='28080889';
# xfercallid, lead_id, list_id, campaign_id, call_date, phone_code, phone_number, user, closer, front_uniqueid, close_uniqueid
'1689301', '28080889', '999', 'LostPromoTransfer', '2021-01-29 10:15:07', '1', '6076938115', 'FLMHinton', 'FLJMiranda', '1611933195.7346470', '1611933195.7346470'

1) ViciBox v.8.1.2 | version 2.14-632a | SVN 3057 | DB Schema 1561
2) load average: 0.25, 0.22, 0.24
3) Asterisk 13.21.1-vici

Vicidial Build is missing

Method of transfer? (button for button, and please don't say you think there's only one way to do this: there are several and some are bad ideas, lol)

Asterisk CLI of one example?

Is this reliable if you recreate the situation, or sporadic?