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Hi,

I have a requirement for the press1 campaign, if any customer press 1 the call should forward to a external number along with the customer's number as CID.

Installation : Vicidial Scratch Installation on Centos 7, Asterisk 11.22.0-vici
SVN :
VERSION: 2.14-787a
BUILD: 210211-1145
© 2020 ViciDial Group

1. I have tried it by enabling 3 way transfer CID to customer but the CID is showing up "asterisk" on forwarded DID.

2. I have tried forwarding the press-1 call to DID through extension 4366 with below dialplan but I get a random fixed number as CID.

exten => _4366,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _4366,2,AGI(agi-set_variables.agi,)
exten => _4366,3,Set(CALLERID(all)=${phone_number})
exten => _4366,n,Dial(SIP/<XX- DID number -XX>@<carriername>,,Tto)
exten => _4366,n,Hangup()

Kindly guide me how to fetch the press1 customer number and send call to DID number along with customer number as CID.

Thank you

have you tried setting up the press 1 like this:



set the method to extension and the extension to the external number

Hi Carpenox,

Thank you for the response.

Yes, that's what I setup in the press 1 with transfer to extension 4366 and I have setup the dialplan as 4366 as listed on my first post.

hi

You need to set the AGI agi-set_variables.agi in the dialplan used to dial customer number
that is in your carrier dialplan entry, so the lead field phone_number will be set as dialplan variable for later dialplans.
eg:
exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,n,AGI(agi-set_variables.agi)
exten => _9X.,n,Dial(SIP/SIPTRUNK/${EXTEN:1},,Tto)
exten => _9X.,n,Hangup()

Then remove that agi from yoru 4366 dialplan and check with verbose whether its setting the callerid from leads field phone_number
exten => _4366,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _4366,n,Set(CALLERID(all)=${phone_number})
exten => _4366,n,NoOp(MY CALLLERDI is ${CALLERID(num)} and ${CALLERID(all)})
exten => _4366,n,Dial(SIP/<XX- DID number -XX>@<carriername>,,Tto)
exten => _4366,n,Hangup()

This Worked Perfect.

Thank you Striker

Your dialplan skills are amazing striker. ::bows::