AGENT NOT GET CALL
Posted: Wed Feb 17, 2021 5:04 pmHello, I have an agent in an inbound campaign that not get call. I don`t know why is the reason. I configure the user agent in two times with different extension in the same inbound campaign and inbound group and doesn`t work
The only rarely thing that i see is that all agent in its users configuration has the Inbound Groups active and the user that i want to use is not include, but when i access to the camping with the bad user and check the inbound group selection it is disable despite activate the inbound group before to login.
This is an image of the bad user
Asterisk 1.8.23.0-vici 1|| CentOS release 6.10 (Final) || mysql Ver 14.14 Distrib 5.1.73, for redhat-linux-gnu (x86_64) using readline 5.1 || Versión: 2.14-751a CONSTRUCCION: 200425-0949
The only rarely thing that i see is that all agent in its users configuration has the Inbound Groups active and the user that i want to use is not include, but when i access to the camping with the bad user and check the inbound group selection it is disable despite activate the inbound group before to login.
This is an image of the bad user
Asterisk 1.8.23.0-vici 1|| CentOS release 6.10 (Final) || mysql Ver 14.14 Distrib 5.1.73, for redhat-linux-gnu (x86_64) using readline 5.1 || Versión: 2.14-751a CONSTRUCCION: 200425-0949