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Calls to this lead NOT matching agent log records
Posted:
Tue Feb 23, 2021 1:51 pmby elite_energy
The CALLS TO THIS LEAD and AGENT LOG RECORDS FOR THIS LEAD are not matching when it comes to LENGTH and STATUS. The DATE/TIME matches though. Absolutely clueless here as to what could cause this - any thoughts?
Re: Calls to this lead NOT matching agent log records
Posted:
Tue Feb 23, 2021 3:13 pmby mflorell
There could be several reasons for this, from using an old version(the one listed at the bottom of your signature is over 3 years old), to configuration issues to load issues.
Please con firm the version and build of vicidial.php you are using.
Re: Calls to this lead NOT matching agent log records
Posted:
Tue Feb 23, 2021 3:38 pmby elite_energy
The information in the signature is accurate
VERSION: 2.14-661a
BUILD: 180222-0017
Re: Calls to this lead NOT matching agent log records
Posted:
Tue Feb 23, 2021 7:41 pmby mflorell
We have fixed several logging issues in the last 3 years, I would strongly suggest upgrading your cluster to the latest svn/trunk revision and retest.
Re: Calls to this lead NOT matching agent log records
Posted:
Wed Feb 24, 2021 10:31 amby elite_energy
Understood - thanks for the quick response.