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Agents with 2 Calls at the time
Posted:
Tue Feb 23, 2021 9:55 pmby iboam
hi everyone and thanks for all the support, i remember i did this once but cant remember, i have 1 agent using a campaing but sometimes she is on a call and get callback and she's unable to get the second call and put the current one on hold and get back .... any solution ??? cant remember how i did it before
Thanks
Re: Agents with 2 Calls at the time
Posted:
Wed Feb 24, 2021 7:36 amby mflorell
The campaign setting "Agent Call Re-Queue Button" will allow agents to send their current active call into an AGENTDIRECT queue just for them, so they can take another call.
Re: Agents with 2 Calls at the time
Posted:
Wed Feb 24, 2021 7:45 amby iboam
If there is only one agent how may i get the second call
Re: Agents with 2 Calls at the time
Posted:
Wed Feb 24, 2021 8:13 amby mflorell
Right above the Re-Queue campaign setting is the "Agent Grab Calls in Queue" setting, which allows an agent to click on a call in queue and have it sent to them. I would also suggest taking a look at the other settings around those two, which you also may want to activate.
Re: Agents with 2 Calls at the time
Posted:
Wed Feb 24, 2021 8:37 amby iboam
Ok thanks will try it
Re: Agents with 2 Calls at the time
Posted:
Wed Feb 24, 2021 7:03 pmby iboam
i found it ... is the option
Agent Grab Calls in Queue:
Re: Agents with 2 Calls at the time
Posted:
Thu Feb 25, 2021 6:06 pmby carpenox
yes u can set to 1-5 for how many to be able to see in queue