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Call Drop While Reach Agent and Got Robot Voice from Custome
Posted:
Mon Mar 01, 2021 10:36 amby ramizuabhalim
Hi Support,
I have issue with Vicidial Cluster i set up.
1 have 2 WB / 2DB / 6 DIALERS
1. The line was dropped when reach to agent, agents try to greet but call drop.
2. The call when reach to agent, agent hear the customer voice seems like robot voice and not clear.
This happening in separate dialers but using the same environment means same web server.
May I know, what should i do to fix this issue?
ViciBox 9
SVN : 3302
Thanks in advance
Re: Call Drop While Reach Agent and Got Robot Voice from Cus
Posted:
Wed Mar 03, 2021 10:44 amby carpenox
Are you located in the middle east? Pakistan.... ?
Re: Call Drop While Reach Agent and Got Robot Voice from Cus
Posted:
Wed Mar 03, 2021 11:39 amby ramizuabhalim
Hi Carpenox,
My location in the Asia region.
Re: Call Drop While Reach Agent and Got Robot Voice from Cus
Posted:
Wed Mar 03, 2021 12:29 pmby carpenox
The reason I asked was the issue sounds similar to issues that region is having with the PTA(pakistan telecommunications administration or some shit)
How many agents are accessing the web server and are you using webrtc as well?
Re: Call Drop While Reach Agent and Got Robot Voice from Cus
Posted:
Thu Mar 18, 2021 9:01 pmby ramizuabhalim
Hi Carpenox,
The issue has been resolved after i move to the new dialer. I suspect my old dialer got issue.
I plan also to use the webrtc in future, but may i know what is the frequently issue or common issue if we implement the webrtc?
Re: Call Drop While Reach Agent and Got Robot Voice from Cus
Posted:
Fri Mar 19, 2021 3:20 amby carpenox
the minimum requirements for an agent to be able to talk is 2mbps internet and if you run into any problems, hit me up on skype, ive installed it for about 50 people on here and helped another 100 or so
Re: Call Drop While Reach Agent and Got Robot Voice from Cus
Posted:
Wed Mar 31, 2021 10:14 pmby ramizuabhalim
Hi Carpenox,
Noted with this. Thanks a lot for the information.