All installation and configuration problems and questions
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by vishalmpai » Wed Mar 03, 2021 5:15 am
Hello I am using vicibox 8
Basically we are having the outbound calls from the system but in some case we transfer the calls to external 10/11 digit number but in outbound call report it doesn't show the transfer call log.
How i can enable that to have a log for call transfer.
Thanks.
-
vishalmpai
-
- Posts: 8
- Joined: Wed Dec 09, 2020 6:10 am
by mflorell » Wed Mar 03, 2021 7:58 am
Call transfers from the VICIdial agent screen should be logged in the User Call Log, which you can see under each User's Stats page, under the section titled "MANUAL OUTBOUND CALLS FOR THIS TIME PERIOD".
-
mflorell
- Site Admin
-
- Posts: 18384
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
Return to Support
Who is online
Users browsing this forum: No registered users and 102 guests