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Answer machine detection on / off

PostPosted: Tue Mar 09, 2021 6:19 am
by justinmoodley3
Hi guys

how would i go about turning answer machine detection off so agents will get all answer machines ,alot of our target market has IVR's and thus the dialer is taking them off as Auto Answer machine i want that going to the agents (all answer machines)

Kind regards
Justin

VERSION: 2.14-611c BUILD: 200909-0952 Server: 88.99.14.169

Re: Answer machine detection on / off

PostPosted: Wed Mar 10, 2021 5:46 pm
by carpenox
set the routing extension in the detail view of your campaign to 8368

Image

Re: Answer machine detection on / off

PostPosted: Thu Mar 25, 2021 4:38 am
by justinmoodley3
Hi Mate

This worked perfectly, Thank you

Kind Regards
Justin

Re: Answer machine detection on / off

PostPosted: Sun Mar 28, 2021 9:41 am
by carpenox
no problem bud