vicidial.org

Posted: **Mon Mar 15, 2021 10:06 pm**

Hi,
I Would like to seek your help

we have slow in coming calls like 1 - 2 minutes waiting time for the agents
i already tried adjusting the ratio but no luck
we only have 27 agents

vicidial version 2.14-701a
build 190302-1745
asterisk 13.21.1

Posted: **Tue Mar 16, 2021 2:24 am**

can you share your campaign settings for this portion and i can tell you what to adjust

or try similar to this ^^

Posted: **Tue Mar 16, 2021 2:49 am**

carpenox wrote:can you share your campaign settings for this portion and i can tell you what to adjust

or try similar to this ^^

here is my campaign settings

Posted: **Tue Mar 16, 2021 4:56 am**

how many channels do you have thru your carrier?

vicidial.org

Slow incoming calls

Slow incoming calls

Re: Slow incoming calls

Re: Slow incoming calls

Re: Slow incoming calls