Modifying the Caller ID Name
Posted: Thu Mar 18, 2021 2:08 pm
Hello all,
We recently started working with a new carrier and they pointed out to us that the caller ID name we are sending with our calls looks something like this: "V3151411020024906880". Digging around, it looks like this is the caller_code. We would like to change this to be the same as the caller ID number, or at least something that looks more natural.
I didn't find any settings for this, so I tried altering the code in AST_VDauto_dial.pl that inserts into the vicidial_manager table. So instead of inserting something like Callerid: "V3151411020024906880" <19876543210> into cmd_line_f, I changed it to insert something like Callerid: "19876543210" <19876543210>. When I tested this, none of the calls placed appeared in the vicidial_log table and the leads in vicidial_list did not get updated. It seems like vicidial might be using the caller ID name to keep track of the call between processes.
Is there any way to have something else appear as the caller ID name sent to the carrier?
ViciBox v.8.0.1 | Version: 2.14-683a | BUILD: 180809-1547 | SVN Version: 3017 | DB Schema Version: 1552 | Asterisk 11.25.3-vici | Cluster Setup
We recently started working with a new carrier and they pointed out to us that the caller ID name we are sending with our calls looks something like this: "V3151411020024906880". Digging around, it looks like this is the caller_code. We would like to change this to be the same as the caller ID number, or at least something that looks more natural.
I didn't find any settings for this, so I tried altering the code in AST_VDauto_dial.pl that inserts into the vicidial_manager table. So instead of inserting something like Callerid: "V3151411020024906880" <19876543210> into cmd_line_f, I changed it to insert something like Callerid: "19876543210" <19876543210>. When I tested this, none of the calls placed appeared in the vicidial_log table and the leads in vicidial_list did not get updated. It seems like vicidial might be using the caller ID name to keep track of the call between processes.
Is there any way to have something else appear as the caller ID name sent to the carrier?
ViciBox v.8.0.1 | Version: 2.14-683a | BUILD: 180809-1547 | SVN Version: 3017 | DB Schema Version: 1552 | Asterisk 11.25.3-vici | Cluster Setup